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Product Support Engineer

Brea, CA

This position is for an OrangeGrid Product Support (Configuration) Engineer responsible for building business processes, workflows, tasking and automation within a highly configurable framework for our clients in the Financial Services industry. Our company is looking to hire a motivated and experienced individual, working directly with a range of stakeholders including Customers, Vendors, internal IT staff, Sales, and the Business unit. The right person will need to demonstrate proficiency in:

Role and Responsibilities

  • Provide system administration support of internal and customer-facing OrangeGrid environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
  • Applying business process and workflow methodologies to customer problems and requirements
  • Working hand-in-hand with customer aligned Business Analysts and Client Relationship Managers to configure all aspects of OrangeGrid to align with customer requirements and business objectives
  • Using a mix of SQL, XML, and GUI driven tools, design, configure and implement customer data models and processes
  • Create and manage custom objects, fields, formulas, rules, robotics, automation, tasking, workflow, and 3rdparty integrations
  • Coordinate and support third party integrations
  • Work closely with product management and development to identify areas of improvement or custom development opportunities
  • Demonstrating functional solutions to the customer
  • Listening to and comprehending a customer’s problems and needs in order to quickly pinpoint efficiency savings
  • Sharing knowledge and create best practices to be used across all departments including Sales, IT, Executive Management and Support
  • Establishing and maintaining excellent relationships with key external stakeholders


  • 5+ years’ experience administrating a configurable framework such as ServiceNow, SalesForce, or equivalent
  • Proficient with writing and debugging SQL statements
  • Proficient with XML
  • Proficiency with Javascript and JSON a plus
  • Experience troubleshooting SaaS based applications
  • Experience with BMPS systems such as Pega or Tipco a plus
  • Possess both technical and functional skills, i.e. capable of interpreting business requirements to technical application. Produces systems and workflow diagrams.
  • Strong analytical and troubleshooting skills.
  • Strong communication, effective listening, and collaboration skills.
  • Experience with product design, integrated testing, migrations and implementation/release processes. Strong problem-solving skills
  • Bachelor’s Degree in Computer Science or Engineering, or equivalent working experience.


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Flexible schedule


$87,000 to $102,000 /year

Work Remotely:  Temporary due to COVID-19